Delivery Information

We endeavor to have orders shipped same day if the item is in stock. All of our products are shipped with a tracking number to ensure you can keep up to date with the expected delivery time of your purchase.

We provide Australia wide free shipping for any purchase over $100 and any purchase under $100 is a flat rate of $10 for shipping. We use Australia Post for all shipping deliveries where we provide a standard 7 – 14 day delivery timeframe. Delivery excludes PO Box addresses, Parcel lockers and can be via various mail carriers with the Authority to Leave option only. We strongly encourage you to ensure your delivery drop is secure when using this service.

International shipping – We ship internationally however please contact our customer service team for a quote

Some products promoted for sale on our site are not held on site. In these instances, the standard delivery time we provide to customers is 7 – 14 days and products impacted by these delivery timeframes have further information on the product pages.


Due to significant impacts on supply chains the standard delivery times for Australia Post and other courier services used in Australia have been impacted. When placing your order please understand that some delays may be experienced that are outside of our control, but we and our delivery partners are doing everything we can to ensure you receive your purchase as quickly as possible.

Important Shipping Information

Delays in shipping

The shipping timeframes provided are approximate times only, and we are unable to guarantee any delivery times. Vital Response can not be held responsible for any delays in parcels arriving at their destination as we rely upon third party providers including Australia Post and other courier services to deliver goods sold on our website. Although extremely rare, other delays that we are not responsible for includes, but is not limited to any delay experienced with any carrier agents/representatives, delays due to natural disasters, industrial strikes, protests, high demand periods or impacts to roads or other transport options used by carriers.

Import Tax

Vital Response is not responsible for any import tax or duty on any product sold on our website and is the complete responsibility of the purchaser. We recommend you check with your local customs agent to ensure you understand if any tax or duty applies to your purchase.


How can I contact you?

We're here to help you every day of the week (excluding Public Holidays) between 8:00 am and 8:00 pm AEST via our email at and one of our team will get in touch as soon as we can.




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